Awesome Live Chat V1.3.10

Give your customers amazing support and increase your leads. Amazing live chat was built with care and good technologies all around including coffee script and less for smooth development with high OOP PHP structure.

Features

Real-Time Messaging: The core feature of any live chat is real-time messaging. Users can type in their queries, and support agents can respond instantly.

Canned Responses: Canned responses allow agents to quickly send pre-written answers to common questions, saving time and ensuring consistency.

Chatbots: Implement chatbots for automated responses and to handle routine queries. They can also transfer users to human agents when needed.

File Sharing: Enable users to share files and screenshots, making it easier to troubleshoot issues or provide relevant information.

Co-Browsing: Co-browsing allows support agents to view a user's screen and guide them through processes or troubleshoot issues more effectively.

Video and Audio Chat: Sometimes text isn't enough. Video and audio chat options can provide a more personalized experience.

Multi-Platform Support: Ensure that your live chat works seamlessly across various devices and platforms, including mobile, desktop, and apps.

Visitor Information: Display user details such as location, device, and browsing history to help agents provide personalized assistance.

Typing Indicators: Let users know when the agent is typing to set clear expectations for response times.

Transcripts and History: Offer users the option to receive chat transcripts via email and allow them to reference past conversations.

Integration with CRM: Integrate live chat with your CRM system to keep track of user interactions and maintain a consistent customer history.

Customizable Design: Make sure the chat widget can be customized to match your website's design and branding.

Proactive Chat: Initiate conversations with users based on specific triggers, like time spent on a page or items in their shopping cart.

Queue Management: Implement a queue system that informs users of their position in line and estimated wait times.

Analytics and Reporting: Track chat metrics like response times, customer satisfaction, and chat volume to improve performance.

Language Support: If you serve an international audience, offer multilingual support to cater to a wider range of customers.

Survey and Feedback Forms: Gather user feedback after chat sessions to continually improve the quality of your support.

User Authentication: If your platform requires it, integrate with user authentication methods to provide more secure assistance.

Offline Messages: Allow users to leave messages when chat agents are unavailable and provide estimated response times.

Visitor Monitoring: Track user behavior on your website to gain insights into their needs and preferences.

Security Features: Ensure data privacy and security by using encryption and compliance with relevant data protection regulations.

AI-Powered Suggestions: Implement AI-driven suggestions for agents, such as suggesting knowledge base articles or responses based on the user's query.

Multi-Agent Collaboration: Enable multiple agents to collaborate on a single chat session to solve complex issues.

Video Tutorials and Screen Sharing: Offer in-chat video tutorials or screen sharing for step-by-step guidance.

Queue Callback: Allow users to request a callback when all agents are busy, reducing wait times.

Emojis and GIFs: Enhance communication with users by allowing the use of emojis and GIFs.